Terms and conditions: 1. Important to know
Check in time is from 12.30 the day of arrival, except for the cabin which is 15.00. The Check out time is 12.00 for caravans, campers, tents and cabins. We reserve the right to move you to equivalent accommodation due to events we can't affect. We reserve the right to change campsite up to and including week 10 due to the placement of our seasonal guests.

2. When will my booking become binding?
The booking is binding immediately upon booking, regardless of whether the booking is made via our website, in writing or verbally.

3. Payment
For online bookings, the stay is paid directly by card. For bookings made via email or phone, the invoice must be paid within 20 days from the booking date. For arrivals less than 20 days from the booking date, the payment is due on the same day.
If the invoice is not paid on time, we reserve the right to treat your booking as canceled while your payment obligation remains. We also reserve the right to forward the matter to a debt collection agency.

4. How do I proceed if I need to cancel?
All cancellations must be made in writing to us via email.
If you have cancellation insurance, the following applies:
If cancellation occurs less than 2 weeks before arrival, everything except 250 SEK and 20% of the accommodation cost will be refunded, a medical certificate is required.
For cancellations made earlier than 2 weeks before arrival, no medical certificate is required, and everything except 250 SEK and 20% of the accommodation cost will be refunded.
If you do not have cancellation insurance and cancel/interrupt your stay, the entire rental fee will be charged.

5. Cancellation
The Swedish Distance Contracts Act (2005:59) has an exception for accommodation agreements, which means you cannot withdraw from an agreement for renting a cabin or a camping pitch for tents, caravans, or motorhomes.

6. What are my rights?
If we do not provide the cabin / camping pitch in the promised condition or at the right time and can not offer you an equivalent rental object, you have the right to cancel your stay. We must then refund everything you have paid to us. Instead of cancelling your stay, you can request that we reduce the rent. If you have complaints, they should be communicated to us as soon as possible. Errors that occur during your stay, you should report immediately so that we can correct them. Outside the reception's opening hours, any registration is made to the emergency number: 0414-401180.
We, Fritid Österlen, are obliged to ensure that you receive a written confirmation of your booking and that the cabin/camping pitch matches the description.

7. What are my obligations?
You must take good care of the cabin/camping pitch and follow the rules, instructions and regulations that apply. Our rules can be read on our website and in our catalog. You are responsible for all damage that occurs to the cabin/camping site and its equipment because you or someone else in your party has been negligent. You may not use the cabin/camping pitch for anything other than what is agreed upon when booking. You may also not transfer the cabin/camping pitch to someone else or let more people stay overnight in the cabin/camping pitch than you stated when booking. You must clean the cabin properly before departure according to the cleaning instructions. If you overlook this, we will charge you a fee from SEK 800 (depending on the size of the cabin and the time it takes to clean the unclean cabin). Violation of the smoking ban/pets in the cabin entails a cleaning cost from SEK 4,000 for you as a tenant. You are responsible for returning the key/card and access card for the cabin/plot upon departure; otherwise, you will be liable for compensation. The agreement ceases to apply with immediate effect if you or someone in your company acts disruptively or commits damage or if the cabin/pitch is used for unintended purposes. If the agreement ceases to apply due to the above-mentioned case, you and your company must move from the cabin/pitch and you do not have the right to recover any part of the rental amount.

8. Safety distance
The distance between two camping units or between a camping unit and a tent must be at least 4 meters. By camping unit is meant a caravan or motorhome including any awning (or similar). The camping unit must be located at least 2 meters from the plot boundary both sideways and backwards. It is your responsibility as a camping guest to ensure that distances to your neighbors are maintained. If your vehicle combination is longer than 8 meters, you need to make sure when booking that it fits on the chosen pitch. If this is not followed, the entire camping unit must be moved so that the 2-meter boundary to the plot boundary is met. (Motorhome on stop overs may be closer than 2 meters from the plot boundary)

9. Safety distance or time regulations that are not followed
If the guest fails to leave the site/cabin at the correct time and to place the unit correctly on the site after a request from the camping host, the guest may be liable for compensation of SEK 1,500 per day.

10. Electricity
Electricity is included in the price for your stay and refers to the electricity used for caravans / motorhomes / tents and in the cabins. It is forbidden to charge your electric vehicle at the campsite or from your cabin. If the rule is not followed, a fee of SEK 1,000 will be charged.

11. Force majeure
Strikes, lockouts, fires, explosions, wars or similar war conditions, significant restrictions on deliveries or other circumstances beyond the supplier's control, entitle the supplier to terminate the agreement without obligation to pay damages.

12. What happens if we do not agree?
Contact us directly with any complaints. Keep in mind that your chances of getting corrected may decrease if you delay complaining. If we do not agree, you can turn to the General Complaints Board.

13. Camping Key Europe card:
The camping guest must have a valid Camping Key Europe or a valid Camping ID.

14. Processing of personal data
By completing the booking, the traveler agrees that personal data may be processed by Fritid Österlen Holding AB. The purpose of this is to enable customary guest administration and to ensure that Fritid Österlen Holding AB has reliable personal documentation in the event of an accident and to administer and treat any damage. When booking, the guest receives an email confirmation.

15. Publication of images and films
The camping guest admits that he and the accompanying party will be able to be seen in films and photos within the camping area and that material is published on social media & for commercial purposes. Photos/films can be removed from social media if desired.